2025 ANNUAL REVIEW
FLOWING WITH FOCUS
Momentum Carries Us Forward
NAVIGATING 2025
Letter from Our CEO, Brian Briggs
To our customers, supplier partners, and team,
Welcome to the 2025 Annual Review for FlavorSum!
A shared passion for helping our customers conquer challenges and grow their brands inspires everything we do. In 2025, we continued to focus on being the flavor solutions partner of choice for growing food and beverage companies by making the innovation process easier, faster, more flexible, and more rewarding.
We worked alongside you to tackle formulation challenges, advance cleaner labels, and develop flavors that keep taste at the heart of every experience. We shared timely market insights to guide successful launches and consistently delivered a customer experience and operational performance that make us a true partner.
We will continue to invest aggressively in our business and our team to expand our innovation expertise, market insights, regulatory support, operational capabilities, and performance. Late in 2025, we partnered with Warburg Pincus to accelerate our strategy and vision as the best, pure-play flavor partner serving growing and disrupting food and beverage brands.
As we look to 2026, our team and I are committed to continuing to solve challenges and help to fuel our customers’ growth by focusing on excellence and being the most agile, collaborative, and responsive partner we can be.
Thank you for your continued trust and partnership. Together, we’ll continue to make great things happen!
BrIAn Briggs
President & CEO
FlavorSum Builds a Winning Formula for Growth with Warburg Pincus
FlavorSum, a North American pure-play flavor solutions provider, today announced its acquisition by Warburg Pincus, a global private equity firm specializing in growth investments, from its prior owner, The Riverside Company.
HISTORY
The FlavorSum Story
National Flavors, GSB & Associates, Bonnie & Don Flavours, Whittle & Mutch, Meridian Flavors
CHARTING THE COURSE
Strategic Pillars That Guided Us
Solutions Model
A comprehensive suite of services to support innovation
Operational Excellence
Purposeful investment facilitates partnerships from small-to-large scale
Customer Experience
Our highly engaged team delivers an outstanding experience
STAYING IN SYNC
Performance & Impact
CX IN MOTION
Customer Stories
NPS Score
B2B Average is 25-33
Customer Voices
"Exceptional customer service. Fastest lead time in the industry. Our Account Manager is very personable and works with R&D, marketing, regulatory, QA, procurement to ensure we get the right flavours for our product."
"They pay very close attention to details, are great listeners, and are really receptive to feedback. They are great at working collaboratively to provide the best flavours possible that meet any constraints you need."
"FlavorSum is our top vendor. Our account manager as well as the R&D and regulatory teams are the best. Their turn around times are very fast, and everyone is very knowledgeable."
"We rely on the FlavorSum team for our products and R&D. It is such a great experience to have their knowledge and expertise at our disposal. They are always very attentive and prompt with any requests we send their way, making our job so much easier."
"All the researchers at FlavorSum fully understand our needs and make all the necessary improvements accordingly. When we visited the Kalamazoo plant, we were impressed by their facilities, management, and hospitality."
NPS Across Moments that Matter
Average NPS for Manufacturing is 40-50
INNOVATION CURRENTS
New Initiatives & Breakthroughs
New Insights Resources
2026 Seasonal Flavor Guide
Orchard Flavor Wheel
R&D Expansion
Technical team grows to 29 members of R&D
… and is 3-4x greater than industry average
Process Improvements
BUILDING THE CREW
Team, Culture & Growth
Photos From This Year
A HEARTFELT THANKS AND INVITATION
AHEAD ON THE HORIZON
Vision & Goals for 2026
Each partnership adds power to our shared momentum. Together, we’ll keep turning creativity, expertise, and reliability into forward progress and meaningful growth.
Keep the drive for success going by exploring our 2026 Cultural Shift & Flavor Outlook.